Last updated: April 10, 2026
The following Terms and Conditions (“Terms”) apply to your access and use of the website https://manandvantupelo.com (the “Site”) and the moving and related services (the “Services”) offered by Man and a Van (“we”, “us”, or “our”). Using the Site or engaging with our Services means you accept and agree to be bound by these Terms in full.
1. Use of the Site
To use the Site and Services, you must be at least 18 years old and legally capable of entering into enforceable agreements.
You agree to submit accurate, truthful, and complete information when requesting quotes, scheduling services, or completing any forms on the Site. You are solely responsible for keeping any account credentials or contact details confidential and for all activity associated with your information.
We retain the right to decline service, restrict Site access, or cancel any confirmed booking at our discretion if we have reason to believe these Terms have been violated or the Site or Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Man and a Van are prepared based on the details you provide, including inventory size, property access, distances involved, and any special handling requirements you disclose.
Quotes are preliminary and subject to revision if the actual conditions of the move differ materially from the information originally given. The amount charged at completion will reflect the services actually provided.
Some bookings may require a deposit or payment authorization before the move is confirmed. Specific payment terms, cancellation conditions, and applicable fees will be outlined in your confirmation or a separate written agreement. It is your responsibility to review all booking details carefully and notify us promptly of any discrepancies or required changes.
3. Customer Responsibilities
By booking our Services, you agree to:
- Have your belongings properly packed and ready for loading on the scheduled date, unless packing services have been explicitly included as part of your booking.
- Provide clear, safe, and unobstructed access to all areas at both the origin and destination, including parking, elevators, stairwells, and any permits or building approvals required.
- Disclose in advance any items that are fragile, high-value, oversized, or require special handling procedures.
- Follow all applicable laws, building regulations, and local rules that relate to your move.
- Confirm that you are the lawful owner of all goods being transported or that you hold clear authorization from the rightful owner to arrange for their movement.
4. Exclusions and Prohibited Items
We reserve the right to decline transportation of certain items at any time, including but not limited to:
- Hazardous materials, flammable substances, explosives, or chemicals of any kind
- Illegal substances or any items whose possession or transport is prohibited by law
- Perishable food items, live animals, or plants, unless expressly agreed to in a separate written arrangement
If prohibited items are loaded without our prior knowledge or consent, you assume full legal and financial responsibility for any damages, regulatory fines, or penalties that result.
5. Payment Terms
Payment obligations are set out in your estimate or booking confirmation. Unless a different arrangement is agreed to in writing, a deposit is generally collected prior to the move date, with the remaining balance due when services are completed.
Additional charges may apply for services or conditions not covered in the original estimate, including but not limited to extra labor, additional stops, extended waiting time, long carry distances, stair carries, or significant changes to the inventory.
Overdue payments may be subject to late fees. To the extent permitted under applicable law, we reserve the right to withhold delivery of goods until all outstanding amounts have been paid in full.
6. Cancellations and Rescheduling
All cancellations and rescheduling requests are subject to the notice requirements and any applicable fees stated in your estimate, confirmation, or our cancellation policy at the time of booking.
Cancellations or changes made with insufficient notice may result in partial or full forfeiture of your deposit, or additional charges to offset costs already incurred on our end.
In the event that we must cancel or reschedule due to circumstances outside our reasonable control — such as extreme weather, unsafe road conditions, or equipment failure — we will contact you as soon as practicable and work with you to identify a suitable replacement date or arrangement.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your goods is limited in accordance with applicable law and the specific terms set out in your estimate or bill of lading.
Upon delivery, you are required to inspect all items and note any visible damage directly on the delivery documentation before signing. Claims for concealed damage must be submitted to us in writing within the timeframe specified in your delivery paperwork.
The extent of our liability may vary depending on the valuation coverage you select at the time of booking. Enhanced protection plans may be available for an additional fee. We are not responsible for damage arising from events outside our reasonable control, including natural disasters, extreme weather conditions, or defects that existed in your items prior to the move.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost data, or loss of business opportunities, regardless of how such damages arise.
- Our total cumulative liability arising under these Terms or in connection with any specific Service shall not exceed the total amount you paid to Man and a Van for the move or service from which the claim originates.
Nothing contained in these Terms is intended to limit or exclude liability in circumstances where such limitation or exclusion is not permitted under applicable law.
9. Intellectual Property
All materials published on https://manandvantupelo.com, including but not limited to written content, graphics, logos, images, and software, remain the exclusive property of Man and a Van or its respective licensors and are protected under intellectual property law. No part of the Site may be copied, reproduced, modified, distributed, or used to create derivative works without obtaining our prior written consent.
10. Privacy
Your use of the Site and our Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By accessing https://manandvantupelo.com, you confirm that you have reviewed and agree to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Man and a Van primarily conducts its operations, without application of conflict of laws principles.
If a dispute arises in connection with these Terms or our Services, we ask that you first attempt to resolve it informally by reaching us at [email protected] or . If informal resolution is not successful, any legal proceedings must be brought exclusively before the appropriate state or federal courts in our primary jurisdiction, and you consent to personal jurisdiction and venue in those courts.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Revised Terms will be posted on https://manandvantupelo.com with an updated “Last updated” date. Continuing to use the Site or Services after any revisions are published constitutes your acceptance of the updated Terms.
13. Contact Information
For questions or concerns regarding these Terms, please reach us through any of the following:
Through the contact form on https://manandvantupelo.com
By email: [email protected]